Privacy Policy – HungerPoint

Effective Date: April 10, 2026

HungerPoint (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your information.

By using our platform, you agree to this policy.

1. Information We Collect

We may collect:

a) Personal Information

• Full name
• Phone number
• Email address
• Delivery address(es)
• Payment details (processed securely via trusted third-party providers)
• Order data (items, time, price, notes)
• Device data (device type, OS, IP address)
• Location data (if permitted)

2. How We Use Information

We use your data to:

• Process and deliver orders
• Handle payments
• Send notifications and updates
• Improve user experience
• Analyze usage and performance
• Prevent fraud and ensure security
• Comply with legal obligations

3. Legal Basis

We process data based on:

• Contractual necessity
• Legal obligations
• User consent
• Legitimate business interests

4. Third-Party Login

Users may log in using services such as Google or Facebook.

We may collect basic profile information based on your settings.

5. Sharing Information

We may share data with:

• Restaurants
• Delivery partners
• Payment providers
• Technical service providers
• Authorities when required

We do NOT sell your personal data.

6. Data Retention

We retain data for up to 1 year (renewable) or as required by law.

7. Data Storage & Security

Data is stored securely using:

• SSL/TLS encryption
• Secure infrastructure
• Continuous monitoring

8. Third-Party Services

We may use analytics tools such as Google Analytics.

9. Cookies

Cookies are used to improve user experience and store preferences.

10. In-App Communication

Communication may be enabled between users while masking phone numbers.

11. Marketing & Notifications

We may send:

• App notifications
• SMS
• WhatsApp messages

Users can opt out anytime.

12. Service Availability

Failure to provide required data may limit access to services.

13. Delivery Partners

Drivers may provide identification. Independent drivers are responsible for their actions.

14. User Rights

Users can:

• Access data
• Modify data
• Request deletion
• Withdraw consent
• Opt out of marketing

15. GDPR Rights

EU users have additional rights including data portability and objection.

16. Data Breach

Users will be notified in case of a breach.

17. Governing Law

This policy is governed by Lebanese law, under Beirut courts.

18. Updates

Policy updates may occur and will be published in the app.

19. Contact

Users can contact us through the application.