Terms and condition
Terms & Conditions – HungerPoint
1. Introduction
Welcome to HungerPoint ("we"). By using the app or creating an account, you agree to these Terms and.
2. Definitions
- User: any person using the app
- Merchant: any store providing products
- Courier: delivery person
- Order: a purchase made through the app
- Services: all services provided through the app
3. Nature of Service
We act as an intermediary platform connecting users, merchants, and couriers. We are not responsible for product quality or preparation.
4. User Account
- Users must provide accurate information
- Users are responsible for their accounts
5. Orders & Payments
- Prices are shown before confirmation
- Payment methods: cash or electronic (if available)
- Failed payments may result in order rejection
- Fraud may lead to account suspension
6. Cancellation & Refunds
- Orders can be canceled before confirmation
- After confirmation, cancellation may not be possible
- Refunds only in valid cases (wrong / missing / damaged items)
7. Delivery
- Delivery times are estimates
- We are not responsible for delays
- Responsibility transfers upon delivery
8. Limitation of Liability
We are not liable for any direct or indirect damages resulting from using the app
9. Fraud & Unauthorized Use
We may suspend accounts or cancel orders in case of suspected fraud or illegal activity.
10. Account Security
We may request identity verification and suspend accounts if needed.
11. Fees
We may modify prices or fees at any time.
12. Changes to Terms
We may update these Terms at any time. Continued use means acceptance.
13. Governing Law
These Terms are governed by Lebanese law.
14. Contact
Users can contact us through the app or available communication channels.
15. General Provisions
- If any provision is invalid, the rest remain in effect.
- These Terms represent the full agreement between the user and the app.
- Any delay in enforcing rights does not mean waiver.